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Focus on your protection – This is our contribution

Dear guests

We focus on your personal safety and that of our employees.
In accordance with the recommendations and requirements of the FOPH (Federal Office of Public Health) we have defined our protection concept.

We ask you to follow the hygiene measures and to keep the social distance.
If you show corona symptoms while and after your stay, please inform us.

We wish you a pleasant and carefree stay.

Your Focus Team
State: September 2020

Further information:

Federal office of public health FOPH: Situation in Switzerland
Cable car company Zermatt Bergbahnen AG: Protective Measures
We are part of the Switzerland Tourism campaign: Clean & Safe

General information

  • regular training of our employees on the protection concept
  • Disinfection stations at various locations throughout the hotel area
  • Distance markings in the lobby and Plexiglas panel at the reception
  • regular disinfection of all door handles, operating buttons, railings, counters, often touched surfaces, etc.
  • protective masks and gloves are available   

Your arrival

  • Our porter will gladly pick you up at the train station/taxi stand (8.00-19.00 hrs).
  • Please let us know your arrival time in advance.
  • Waiting times may occur due to protective measures.
  • If several parties are transported in our electric car, wearing a mask is compulsory. 

only one family / person in the same room at a time, as an alternative you can use our hotel entrance Winkelmatten.


  • The tables are arranged in the prescribed distance
  • Hand sanitizer dispensers at the buffet
  • Markings define the running direction at the buffet and must be observed
  • Keep the appropriate physical distance
  • Mask and gloves are available
  • Individual serving cutlery on every table
  • salt, pepper, sugar, sweetening, toothpicks on request
  • Breakfast in the room can be ordered the night before


The rooms are thoroughly disinfected before arrival. 

Pool and spa area

  • The pool and spa area can be used in accordance with the rules of distance
  • There are acrylic glass protective walls between the loungers in the pool area
  • A maximum of 2 persons are allowed in the sauna, steam bath and salt bath
  • The pool and spa area is disinfected several times a day

Check-out / Arrival

  • if possible please pay contactless
  • please inform us about your desired departure time to guarantee a smooth process